Abuse Prevention @ HubSpot

We use automated detectors to scan for potentially fraudulent or misrepresentative copy or unusual behavior from your account. Unfortunately, automated scanning is not perfect and will occasionally flag content or activity that is perfectly fine. When that occurs, we rely on our human content moderation specialists for a second review and approval. In addition to our automated detection efforts, we review reports from employees, partners, customers, and third parties regarding unsolicited or abusive content, as well as customer content that promotes, encourages, or facilitates illegal activity, hate speech, violence, or discrimination. These reviews are done by humans and are further described in our Content Moderation @ HubSpot statement.

If you believe that your HubSpot account has been compromised, please fill out the Account Compromise form above as soon as possible.

Before filling out the form, please be sure to include as much information as possible, such as:

• Why do you believe your account has been compromised?
• Which user(s) within the portal do you believe have been compromised?
• From what location are the compromised users currently logging in from (e.g., Virginia, USA)?

If possible, please also conduct an internal audit of your HubSpot account as outlined here and share details around any unauthorized activities in the account.

If a piece of content was taken down by HubSpot's Trust & Safety, it was likely found to be violating HubSpot's Acceptable Use Policy. If you believe this was done in error, please complete the Internal Review Request form below, and a member of our team will re-review the content.

If you found a security vulnerability within the HubSpot product, please report it to HubSpot Support or through the HubSpot Bug Bounty program.

The Digital Millennium Copyright Act (DMCA) is a United States law that provides a framework for addressing copyright infringement on the internet. It establishes procedures for copyright owners to request the removal of infringing content and outlines the responsibilities and protections for online service providers such as HubSpot.

Upon receiving a valid DMCA takedown request, HubSpot promptly removes or disables access to the allegedly infringing material, notifies the user who posted the material that it has been removed or disabled, and maintains records of the takedown request and actions taken.

A DMCA counter-notice is a formal response submitted by the user whose content was removed, asserting that the material was removed in error or misidentification. The counter-notice requests the restoration of the content.

Upon receiving a valid counter-notice, HubSpot notifies the original complainant of the counter-notice and restores the removed material within 10-14 business days unless the complainant files a lawsuit seeking a court order to keep the material down.

No, the DMCA does not require HubSpot to proactively monitor or seek out infringing content. However, it must act expeditiously to remove or disable access to infringing material upon receiving a valid takedown notice.